At JK99, privacy is not merely a legal requirement — it is our commitment to every Malaysian user. This document transparently explains how we manage your personal data from start to finish.
Encryption level
Malaysia Act 2010
Sale of data to third parties
Security monitoring
Six layers of protection we apply to keep your data safe at all times
All data transmitted between your device and jk99 servers is protected with industry-grade 256-bit SSL encryption — the same standard used by international financial institutions.
The additional security layer provided by 2FA ensures that only you can access your JK99 account, even if your password is exposed to another party.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits by independent experts.
JK99 has never and will never sell, rent, or trade your personal data to advertisers or third-party companies without your explicit consent.
All our data collection and processing practices fully comply with Malaysia's Personal Data Protection Act 2010, including the principles of notice, consent, and limitation of use.
You have the right to request a copy, correction, or deletion of your personal data at any time. Our privacy team will process such requests within 14 business days.
Welcome to the jk99 Privacy Policy page. This document is provided to give every user of our platform — Malaysians using our website, mobile app, and any digital services associated with the jk99 brand — full clarity on how we handle your personal information.
We at JK99 believe that privacy is a fundamental right of every individual, not merely a legal obligation. As such, we design our systems with a "privacy by design" — meaning data protection is built directly into our platform infrastructure from the ground up, not added on as an afterthought.
This Privacy Policy applies to all users accessing the JK99 platform through any device or channel, including our official website, Android app, iOS app, and customer support channels. By continuing to use our platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
This Privacy Policy may be updated from time to time. Any material changes will be communicated to users via in-platform notifications or email. The latest update date is shown at the top of this page.
JK99 collects personal data only to the extent necessary to provide a safe, efficient, and responsible service. We do not collect excessive data or data irrelevant to the operational purposes of the platform.
In certain circumstances, we may receive information from legitimate identity verification (KYC) providers, payment service providers, or relevant authorities where required by law.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity & KYC | Account verification, fraud prevention | 5 years after account closure |
| Financial Data | Deposit & withdrawal processing | 7 years (accounting requirements) |
| Session & Log Data | Security, audit, customer support | Rolling 12 months |
| Cookie Data | User experience, internal analytics | 30 days to 12 months |
Every piece of data we collect has a clear and lawful purpose. jk99 does not use your data for purposes unrelated to platform operations without your prior consent.
You may withdraw consent to receive marketing communications at any time by updating your notification settings in your account or by contacting our support team.
JK99 does not sell, rent, or trade your personal data to any external party for marketing or commercial purposes. However, in operating the platform, we may need to share certain data with carefully selected third parties in the following situations:
We work with trusted, controlled third-party providers to support platform operations, including payment gateway providers, KYC verification services, cloud hosting infrastructure, and security analytics. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those we specify.
JK99 will disclose personal data when required by law, court order, or directive from a relevant authority in Malaysia — such as Bank Negara Malaysia, the Companies Commission of Malaysia (SSM), or a lawful law enforcement agency.
In cases of legal disputes, suspected fraud, or serious security threats, we reserve the right to disclose relevant information to the appropriate authorities to protect the rights, property, and safety of JK99 and our other users.
JK99 will never ask for your password or sensitive account information via email, SMS, or live chat. Be cautious of any suspicious communications claiming to be from JK99.
JK99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand usage patterns on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage and delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and prevent you from logging in or making transactions.
The security of your personal data is our highest priority. JK99 continuously invests in the latest cybersecurity infrastructure to ensure your data is always protected from unauthorized access, disclosure, or alteration.
In the event of a data breach affecting users' personal information, jk99 will respond according to established procedures: immediately identifying and containing the threat, assessing the scope of impact, notifying affected users within 72 hours, and reporting to the relevant authorities where required by law.
User passwords are stored using a one-way hashing algorithm with a random salt — meaning no one at JK99, including our technical team, can view your original password.
As a registered jk99 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. jk99 is committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, contact our privacy team via Live Chat or email at [email protected]. Please include your account information and request details clearly. We will process your request within 14 business days and identity verification may be required before we respond.
Please note that certain data cannot be deleted as it is required for legal compliance, financial auditing, or dispute resolution still in progress.
In operating a global platform, your personal data may be processed or stored on servers located outside Malaysia. When such data transfers occur, JK99 ensures that a level of protection equivalent to Malaysian standards is maintained at the destination.
All cross-border data transfers are conducted under valid protection mechanisms, including Data Transfer Agreements with our partners, standard contractual clauses, and ongoing data protection impact assessments. We will not transfer your data to countries without adequate data protection standards without first putting appropriate additional safeguards in place.
The jk99 platform is strictly for individuals who are of age 18 years and above only. We do not intentionally collect, store, or process personal data from individuals under 18 years of age.
If we discover that a child's personal data has been collected without our knowledge — for example through registration using false information — we will take immediate steps to delete that data and close the associated account. Parents or guardians who are concerned that their child may have registered on our platform without permission are encouraged to contact our support team immediately.
JK99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements to how we protect your data. The date of the most recent update will always be displayed at the top of this page.
For material changes — that is, changes that significantly affect how we use your data — we will provide advance notice of at least 14 days before the changes take effect, via in-platform notifications or your registered email.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we welcome your feedback. Contact us via:
We are committed to responding to every privacy-related inquiry within 3 business days. For more complex requests such as data access or deletion, processing may take up to 14 business days.
The JK99 customer support team is available around the clock to answer your queries in Malay and English. Do not hesitate to reach out to us.
With industry-grade data protection and full compliance with PDPA 2010, you can enjoy all JK99 games and services with complete confidence. Register now and experience the difference.